Services/Support
Henry Ford was quoted to say "you can't build a reputation on what you are going to do". This quote sums customer service up for the team at Taylored Assessments and we always endeavour to over-exceed the expectations of our stakeholders.
Our Customer care policy is straight forward in that we treat our customers as we would like to be treated ourselves.
Customer Care Policy We aim to return all telephone calls within the same working day. Respond to emails on the same business day. Where a substantive response is likely to take longer, we'll send an acknowledgement and explain when you can expect to receive a full reply.
Provide an ongoing support service to our customers via telephone and email. We liaise with all customers on a regular basis asking their opinion in order to improve our products and services in line with customer expectations. Quality Statement Through our friendly and approachable team customers have a designated person with whom to deal. All those people associated with Taylored Assessments are fully trained in customer service and are committed to delivering the highest quality to all stakeholders. We will go the extra mile to ensure your issues are addressed and where necessary work outside of normal working hours. Support lines are open 9:00 - 5:00 pm Monday to Friday, GMT, however, we have a backup support team who are available 24/7 as part of our more advanced service level agreements. All Directors and Partners are specialists in their field and are available to help and support our customers through these turbulent economic times. Specialties include Finance, IT, Sales, Marketing and Human Resources.
System Requirements
You will need to be running Internet Explorer 7 or Firefox to run the administration side of the assessments. Your clients will be able to access and complete their assessments on any web browser.
